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VVV Haarlem

Cancellation Policy of the 'Koninklijke Horeca Nederland':

Uniform Conditions for the Hotel and Catering Industry 

Clause 9 - Cancellations

 

9.1 Cancellation by Customers, general

 

9.1.1 The Customer is not entitled to cancel a Catering Agreement, unless he at the same time makes a binding offer to pay the amounts fixed below. Every Cancellation is considered to include such an offer. Such an offer is considered to be accepted if the Catering Establishment does not reject the offer forthwith. Cancellation should take place in writing and be dated. The Customer cannot derive any rights from a verbal Cancellation. The stipulations in Clause 9 apply without prejudice to the stipulations in other clauses.

9.1.2 The Catering Establishment may inform the Customer at the latest one month before the first Catering Service based on the relevant Catering Agreement is due to be provided that it will regard certain Individuals as a Group. In that case all the conditions for Groups apply to those persons.

9.1.3 The stipulations in Clauses 13.1 and 14.6 also apply to Cancellations.

9.1.4 In the event of No-show, the Customer is in all cases required to pay the Reservation Value.

9.1.5 In the event that not all the agreed Catering Services are cancelled, the conditions below apply pro rata to the Catering Services that are cancelled.

9.1.6 If one or more agreed Catering Services are completely or partly cancelled, the periods in the following clauses shall be increased by 4 months, if the Reservation Value of the cancelled Catering Services amounts to more than the correspondingly calculated value of the other Catering Services that the Catering Establishment could have provided during the period in which the cancelled Catering Services were to have been provided.

9.1.7 Any amounts which the Catering Establishment already owes to third parties at the time of Cancellation based on the cancelled Catering Agreement must at all times be fully reimbursed by the Customer to the Catering Establishment, provided the Catering Establishment has not acted unreasonably in entering into the commitments in question. The amounts involved shall go towards a reduction of the Reservation Value referred to in the following clauses.

9.2 Cancellation of hotel accommodation/lodgings

 

9.2.1 Groups

If a reservation for only hotel accommodation is made, either with or without breakfast, for a Group then the following applies to the Cancellation of this reservation.

  1. In case of Cancellation more than 3 months before the time when the first Catering Service should be provided under the terms of the Catering Agreement, hereinafter called "the Commencement Date", the Customer is not obliged to make any payment to the Hotel Establishment.
  2. In case of Cancellation more than 2 months before the Commencement Date, the Customer is obliged to pay 15% of the Reservation Value to the Hotel Establishment.
  3. In case of Cancellation more than 1 month before the Commencement Date, the Customer is obliged to pay 35% of the Reservation Value to the Hotel Establishment.
  4. In case of Cancellation more than 14 days before the Commencement Date, the Customer is obliged to pay 60% of the Reservation Value to the Hotel Establishment.
  5. In case of Cancellation more than 7 days before the Commencement Date, the Customer is obliged to pay 85% of the Reservation Value to the Hotel Establishment.
  6. In case of Cancellation 7 days or less before the Commencement Date, the Customer is obliged to pay 100% of the Reservation Value to the Hotel Establishment.

 

9.2.2 Individuals

If a reservation for only hotel accommodation is made, either with or without breakfast, for a one or more Individuals then the following applies to the Cancellation of this reservation.

  1. In case of Cancellation more than 1 month before the Commencement Date, the Customer is not obliged to pay any money to Hotel Establishment.
  2. In case of Cancellation more than 14 days before the Commencement Date, the Customer is obliged to pay 15% of the Reservation Value to the Hotel Establishment.
  3. In case of Cancellation more than 7 days before the Commencement Date, the Customer is obliged to pay 35% of the Reservation Value to the Hotel Establishment.
  4. In case of Cancellation more than 3 days before the Commencement Date, the Customer is obliged to pay 60% of the Reservation Value to the Hotel Establishment.
  5. In case of Cancellation more than 24 hours before the Commencement Date, the Customer is obliged to pay 85% of the Reservation Value to the Hotel Establishment.
  6. In case of Cancellation 24 hours or less before the Commencement Date, the Customer is obliged to pay 100% of the Reservation Value to the Hotel Establishment.

 

9.3 Cancellation of restaurant/table reservation

 

9.3.1 Groups

If a reservation for only a restaurant (table reservation) is made for a Group then the following applies to the Cancellation of that reservation:

1. if a menu has been agreed:

  1. in case of Cancellation more than 14 days before the reserved time no payment is due;
  2. in case of Cancellation 14 days or less but more than 7 days before the reserved time the Customer shall pay 25% of the Reservation Value;
  3. in case of Cancellation 7 days or less before the reserved time the Customer shall pay 50% of the Reservation Value;
  4. in case of Cancellation 3 days or less before the reserved time the Customer shall pay 75% of the Reservation Value.

2. if no menu has been agreed:

  1. in case of Cancellation more than twice 24 hours before the reserved time no payment is due;
  2. in case of Cancellation twice 24 hours or less before the reserved time the Customer shall pay 50% of the Reservation Value.

 

9.3.2 Individuals

 

If a reservation for only a restaurant (table reservation) is made for one or more Individuals then the following applies to the Cancellation of that reservation:

1. if a menu has been agreed:

  1. in case of Cancellation more than four times 24 hours before the reserved time no payment is due;
  2. in case of Cancellation four times 24 hours or less before the reserved time the Customer shall pay 50% of the Reservation Value.

2. if no menu has been agreed:

  1. in case of Cancellation more than twice 24 hours before the reserved time no payment is due;
  2. in case of Cancellation twice 24 hours or less before the reserved time the Customer shall pay 50% of the Reservation Value.

9.4 Cancellation of other Catering Agreements

9.4.1 The following shall apply to the Cancellation of any reservations not covered by Clauses 9.2 and 9.3.

9.4.2 The Cancellation of a Reservation made for a group shall be subject to the following.

  1. In case of Cancellation more than 6 months before the time when under the terms of the Catering Agreement the first Catering Service should be provided, the Customer is not obliged to make any payment to the Catering Establishment.
  2. In case of Cancellation more than 3 months before the said time, the Customer is obliged to pay 10% of the Reservation Value to the Catering Establishment.
  3. In case of Cancellation more than 2 months before the said time, the Customer is obliged to pay 15% of the Reservation Value to the Catering Establishment.
  4. In case of Cancellation more than 1 month before the said time, the Customer is obliged to pay 35% of the Reservation Value to the Catering Establishment.
  5. In case of Cancellation more than 14 days before the said time, the Customer is obliged to pay 60% of the Reservation Value to the Catering Establishment.
  6. In case of Cancellation more than 7 days before the said time, the Customer is obliged to pay 85% of the Reservation Value to the Catering Establishment.
  7. In case of Cancellation 7 days or less before the said time, the Customer is obliged to pay 100% of the Reservation Value to the Catering Establishment.

9.4.3 The Cancellation of a Reservation made for one or more individuals shall be subject to the following.

  1. In case of Cancellation more than 1 month before the time when under the terms of the Catering Agreement the first Catering Service should be provided, the Customer is not obliged to make any payment to the Catering Establishment.
  2. In case of Cancellation more than 14 days before the said time, the Customer is obliged to pay 15% of the Reservation Value to the Catering Establishment.
  3. In case of Cancellation more than 7 days before the said time, the Customer is obliged to pay 35% of the Reservation Value to the Catering Establishment.
  4. In case of Cancellation more than 3 days before the said time, the Customer is obliged to pay 60% of the Reservation Value to the Catering Establishment.
  5. In case of Cancellation more than 24 hours before the said time, the Customer is obliged to pay 85% of the Reservation Value to the Catering Establishment.
  6. In case of Cancellation 24 hours or less before the said time, the Customer is obliged to pay 100% of the Reservation Value to the Catering Establishment.